Commonly Asked Questions

Your routing number is 283978425, found on the bottom of your checks. Your account number is to the right of your routing number.

If it’s for your Debit Card, call 1.800.757.9848. If it’s for your Credit Card, call 1.888.886.0083.

Call our Member Resource Branch, at 1.800.285.5669.

Your personal contact information can be updated by logging in to Online Banking. Under Preferences in Online Banking, you'll find your editable Contact Information.

If issues persist, please call our Member Resource Branch at 1.800.285.5669 or stop by a branch.

There are several ways you can become eligible. We welcome you if:

• You are an employee of any of our Select Employer Groups
• You live, work, worship, attend school or do regular business in certain areas of Kentucky
• You’re active duty military, Reserve, Guard or a civil service employee
• You are retired military or civil service
• You are a contractor attached to the post

The initial requirement for membership is only $15, of which $5 represents one share in the Credit Union and the remaining $10 covers your one-time-only membership fee.

Give our Member Resource Branch a call today, at 1.800.285.5669, to become a Member or stop by a branch.

You must be at least 18 years old to join online. You will be asked to share the following information:

• Social Security Number
• Driver’s License or Government ID
• Full Name
• Home Address
• Date of Birth

Visit our online check store.